mymaze.comMaze - Perfect in-store customer experience. Every

time. .. How it works Solution Our solution for: Store Staff Store Manager Regional manager HR IT Management Marketing/CX Partner Industries Optician Retail Pharmacy Grocery Case studies Blog About Maze About Maze Maze in the news Contact Select Country Denmark France Norway Sweden Client login Client login Perfect in-store customer experience. Every time. AI driven training app with feedback from real customers encouraging retail staff to take responsibility for their daily training. Book a demo LEARN MORE Over 90 000 daily users This is Maze Upgrade your retail staff with AI Feedback from real customers in real-time Through your customer loyalty program/POS customers get to answer questions about their visit. Daily training powered by AI The Maze app gives every in-store team member training activities and goals to reach. Continuous improvement loop Training creates new behaviours that take you closer to your goal: perfect in-store customer experience. Free webinar How to unlock the superpowers of your store teams Empower your staff Every retailer wants loyal customers, and everyone understands that they need to engage and educate their frontline staff in order to succeed. But how? How can you turn every employee and part time worker into a superstar and unlock their underlying superpowers? In this webinar you’ll meet the Maze Senior Partner Gøril Wold Wægger with over 18 years of sales and project experience in the information technology and 10 years in the hospitality and services sector. Time and date: 23rd of May 08.30 CET Sign up here Case Helping Specsavers to deliver on their customer-service promise Not satisfied with their existing customer insight approaches, Specsavers worked with Maze on a worldwide project taking in over 2,000 stores. Read more The results of daily training with the Maze app Increase your sales Increased footfall to your store Prior positive in-store experience is now the biggest factor on footfall to your store in all retail segments. Increased purchase per visit Increase the number of customers that are offered purchase advice with up to 50% with the same staffing. Increased basket value What would the effect be if each customer purchased 1-2 more items each visit to your store? That’s something Maze’s customers have accomplished. How it works Maze has given us new energy to boost our work” Elise Myhre Hoen, Store Manager at Kappahl When we started using Maze it was like flipping a switch. That’s how big of a change it was.” Mia Hansson, Store manager Gina Tricot Maze quick facts Prior positive in-store experience is now the biggest factor in getting customers coming back to your store In all retail segments, prior positive in-store experience is 3 to 10 times more important than advertising & promotions to ensure footfall to your store. Improvement through continuous development. Every day, by all staff. Maze is the missing piece of the puzzle in achieving perfect in-store customer experience. Change can be difficult, whether it’s about increasing sales, becoming a better listener or developing new habits. By combining scientific approaches to customer engagement with direct feedback from real customers, the Maze app for daily training creates new better habits for retail staff. The app gamifies and rewards the areas of improvement you’ve chosen to focus on. It’s fun to use and creates measurable effects. How it works Easy to get started with smooth onboarding Maze integrates seamlessly to your existing loyalty program and with our easy onboarding you’re soon up and running. Exactly as with our other +90 000 users! Maze uses AI to propose, measure and follow up each store and its staff’s improvements over time. How it works We see a clear link between satisfied customers and good performance figures. Customer percentages, garments per customer and average purchases have all increased since we started using Maze. Elise Myhre Hoe, Store manager KappAhl Some of our favorite articles Maze in the news Direct, continuous customer feedback for every store KappAhl in Krokstadelva, Norway, is now scoring higher in their face-to-face customer interactions… Daily training has meant that we have worked our way up Continuous feedback from customers directly to each store has produced results… Maze in the news Get started in only 4 weeks Curious to try Maze? You can get started and use it for yourself in only 4 weeks. The process is very simple. Maze is an easy onboarding solution that does not need a high focus from the IT department. A full onboarding process demands around 15-30 hours from SOK side. Start your journey towards behaviour change, amazing customer experiences and increased store revenue right now! Feedback Interview: How to unlock the superpowers of your store teams How can you turn every employee and part time worker into a superstar and unlock their underlying superpowers? We talked to our own Senior Partner Gøril Wold Wægger with over 18 years of sales and project experience in the information and technology industry, and 10 years in the hospitality and services sector. Tomas Pinås Sales Director Retail 6 steps to a successful retail culture The most impactful part of your success and revenue as a retailer is your company culture. This is what all other positive effects come from. Yet, this is something many companies don’t talk about very often. Let’s look at why this should be a top priority, and how you can build a winning culture. Tomas Pinås Sales Director Event We hosted an inspirational Maze MeetUp Event in Oslo – 3 key takeaways On the 14th of February, we facilitated an exclusive networking event where some of our most growth-minded Maze customers from the Nordics got together for an inspiring Meetup! Here are some of their biggest takeaways from the event. Tomas Pinås Sales Director Subscribe for tips and inspiration Receive our monthly newsletter with inspiration, tips and guides Perfect in-store customer experience. Every time.” Maze develops methods and tools to improve the customer experience in store, through everyday training. 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